What is it about?
The HRP and associated WASH Operational response plan provide partners with a general framework in which they can design their projects. But beyond strategic planning, the WASH cluster / sector is committed to deliver services to the beneficiaries with the highest possible quality. Additional work is therefore necessary to ensure quality of implementation through guidance, monitoring and advocacy.
- The WASH coordination platform must first set up and roll out a WASH response quality assurance system
- The second step is the set up of implementation guidelines such as quality target and monitoring modalities, technical standard, cross cutting issues…they must be agreed by SAG and gathered in a document called the Strategic Operating Framework.
- The third step is to monitor response's input and outputs against target defined by the WASH Operational plan and Strategic Operating Framework. Various monitoring tools are available for the coordination platform. Some of them are standards (4W, Funds Tracking Services etc.), others need to be discussed and agreed with partners (3rd party monitoring, Feedback and complaints mechanism etc.).
- Finally, the WASH coordination platform consolidates monitoring results to identify gaps and ensure they are addressed through advocacy
What are the objectives?
Once the strategic and monitoring frameworks have been set up, and the monitoring tools and templates prepared, implementation must be carefully monitored by WASH coordination unit. It is responsible to monitor both response inputs (verifying that they are adequate) and response outputs (ensuring a maximal response quality), against targets defined in the WASH Operational Response Plan and Strategic Operational Framework (SOF).
The responsibilities of the WASH coordination platform regarding monitoring are summarized as follows, with links to relevant sections of this chapter as well as other chapters of the CTK
- Set up the WASH response monitoring plan
- Roll out the activity reporting tools (W-matrix)
Monitor response inputs:
Monitor WASH response funding status
Coordinate WASH sector capacity mapping
- Monitor the WASH coordination performances, including the achievements of the Minimum Requirements for National Humanitarian WASH Coordination Platforms
Monitor response outputs:
- Monitor WASH response progress against strategic indicators
- Monitor WASH response's geographical coverage
- Monitor the adherence of the response to the 5 WASH commitments on protection
- Monitor technical quality of the WASH services delivered to beneficiaries
- Monitor the relevancy of WASH response strategy and selected implementation modalities
What are the objectives?
- Ensure that organizations involved in the response remain accountable to affected people, national
authorities , and donors and the general public;Provide guidance - to WASH sector partners on operational and technical aspects of the response; andAssess and adjust the humanitarian community’s response to a changing environment.
- Ensure WASH response is implemented according to agreed strategy and quality standards by taking corrective action when required.
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Finally, the WASH coordination platform consolidates and analyses monitoring results to identify response gaps (quality, coverage...) and ensure they are addressed through advocacy. This will be addressed separately in the Gap analysis & advocacy chapter.