Set up the IM Framework and work plan
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Depending on the type of emergency, a WASH sector operational website can be hosted by OCHA or UNHCR, or both. This website will contain all relevant WASH sector response information such as assessments, maps, reports, meeting information etc. The IMO can be given permission to upload Cluster information on the OCHA (https://humanitarianresponse.info) site, which is the recommended approach. On top of the GWC guidance, See https://humanitarianresponse.info/help for comprehensive instructions on how to upload information to Hr.info. In addition, the IMO can work closely with the UNHCR IMO to upload information on the UNHCR site if applicable for that situation (http://data.unhcr.org). - Add a link to the operational website to your email signature.
- Register on the website to receive alerts to certain content (assessments, maps etc.).
- If possible, use the contact tool to keep contacts up to date, in this way the master contact list can remain on the site without duplications and partners can register ‘in’ and ‘out’ of the emergency.
- Be aware of making all information public (consult with Cluster Coordinator and IMWG before uploading data that may be of a sensitive nature)
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Establish & maintain WASH sector/cluster contact management system
Maintaining contact lists during emergencies can be difficult. One single ‘Master’ contact list of WASH sector partners should be maintained and shared between the WASH sector/cluster IMO and Coordinator. The contact list might also be shared on the operational website (public or password-protected access), if no security issues prevents it. See GWC Contact List Template and GWC Contact List Guidance Note on topo of this page for more details. Depending on the context, the contact list:
- can be shared by email through Excel
- sit within an online document repository (e.g. Google Sheets/Drive, Drop Box)
- sit within a contact management system (e.g. MailChimp, HID or Google Groups).
Note that online tools will require good internet connectivity and possibly licenses.
Other online tools or apps can help you to collect and manage contact information. The GWC would advise the coordination team members to register and check in to humanitarian ID website (see below), which will:
- ensure they are included in all OCHA correspondence
- improves contact visibility for response actors (all actors registered on Humanitarian ID can see each other)
- allow the IMO to directly display the team's contacts on the HR.info cluster website (see WASH sector website section).
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Mailchimp: originally created to be used for business marketing, mailchimp can be useful to maintain cluster contact list humanitarian ID contains an extensive list of contact for each emergency response
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