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titleKey guidance and tools


FilesDescription
OCHA Response Monitoring and Reporting overviewIn the preparation stage, the clusters and inter-cluster coordination group prepare monitoring plans and codify these in a humanitarian response monitoring framework document. This framework is a set of practices, performed by all humanitarian actors, to collect and analyse response monitoring data.  At the preparatory stage response monitoring has strong linkages to three levels in the HRP process, namely when selecting indicators and setting targets for measuring against strategic objectives, and cluster objectives and outputs of cluster member activities.
UNICEF Humanitarian Performance Monitoring (HPM) ToolkitThis section contains useful examples and approaches on Humanitarian Performance Monitoring, notably to quality monitoring.


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ObjectiveDetailsTools and mechanism

Operational gap analyses 

At subnational level, there is the need for the WASH partners to be quickly informed about needs and response gaps to orientate their operation 
  • Oral reports during subnational meetings
  • Partner's operational presence map
  • Technical and operational gap analysis databases (see example in the Analysis & visualization section)
Inform strategic decisionAt national level, there is the need for HC/HCT, the National WASH coordination platform and the donor to get consolidated information on response input and quality, to understand the reason for bottleneck and be able to address them 
  • WASH Cluster dashboard
  • WASH Cluster bulletin
Report on strategic indicators

At national level, there is the need to report on HRP strategic indicators, to inform OCHA and UNICEF's Monitoring and Evaluation system

  • WASH cluster dashboard
  • OCHA's Periodic Monitoring Reports (PMR)
  • UNICEF and OCHA sitrep
Advocacy

At global level, there is a need for the Global WASH Cluster and WASH partners' HQ staff to understand the nature of the quality issues faced by the partners and the possible underlying causes (lack of capacity, specific technical or contextual challenges, lack of funding…) in order to provide adequate support and advocate as necessary

  • National and global advocacy reports
  • Global WASH cluster annual meeting
Accountability

To enhance accountability and participation, affected population must be informed of the current and expected level of WASH services 

  • Community communication media (posters, TV, radio, group community meeting)
  • Feedback & complaints mechanism reports

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The Cluster response tracking systems will feed into overarching response tracking systems maintained by OCHA (as the lead agency for coordination) and UNICEF (as WASH Cluster Lead Agency), which will vary slightly from context to context. It is critical to clarify information requirements, format, and frequency, and to factor this into the Cluster’s system design. Reference and support materials are maintained both by OCHA and UNICEF, and are available on line (see OCHA and UNICEF tools in Key guidance and tools above). It is a good practice to align the WASH core and strategic indicators to the UNICEF reporting system, to minimize the number of indicators to be informed.

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