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| Objective | Details | Tools |
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Operational gap analyses | At subnational level, there is the need for the WASH partners to be quickly informed about needs and response gaps to orientate their operation | Subnational meetings; partner's operational presence map; technical and operational gap analysis databases (see Fields example) |
| Inform strategic decision | At national level, there is the need for HC/HCT, the National WASH coordination platform and the donor to get consolidated information on response input and quality, to understand the reason for bottleneck and be able to address them | WASH Cluster dashboard and sitrep/bulletin |
| Report on strategic indicators | At national level, there is the need to report on HRP strategic indicators, to feed OCHA and UNICEF M&E system | Periodic monitoring reports |
| Advocacy | At global level, there is a need for the Global WASH Cluster and WASH partners' HQ staff to understand the nature of the quality issues faced by the partners and the possible underlying causes (lack of capacity, specific technical or contextual challenges, lack of funding…) in order to provide adequate support and advocate as necessary | Advocacy reports, global WASH cluster meeting |
| Accountability | To enhance accountability and participation, affected population must be informed of the current and expected level of WASH services | Feedback & complaints mechanism reports ; Community communication media (posters, TV, radio, group community meeting) |
Much of the reporting can be anticipated, and : a calendar of reporting requirements can must be developed by the WASH Sector Coordinator in consultation with OCHA and UNICEF (as CLA) and included in the WASH coordination / IM Workplan Coordination Platform workplan in the early stages of the response. The robustness of the analysis plan, indicator definitions and calculations, and means of data collection, compilation, and cleaning – covered in the preceding Chapters – comes into play: provided these are in place, it will be easy to update and semi-automatise our reporting automatize reporting tools and products. That will minimise the time spent on basic reporting, and allow the IMO to focus on other more strategic tasks.
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Reporting is a responsibility shared by all coordination team members, although WCC will be more involved in the reports’ design and finalization, while the IMO will work more on content and visualization. |
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A dashboard is typically used to illustrate some key information about the response to an emergency, for instance it can show the progress of a Cluster against targets for a particular interventionWASH sector dashboards objective is to provide a visual snapshot of the emergency response progress against strategic indicators, as well as main response gaps. They present analysed data from recent monitoring results, especially from 4/5 W. Dashboards are produced on a cyclical basis by the coordinating agency during a response but is it also useful for the WASH Cluster to produce operational dashboards in tandem with the cycle of 4W submissions by partners (per week or month) and share this with partners and the wider community. The production of a cyclical dashboard is useful for many reasons: weekly or monthly basis, usually following the cycle of 4/5 W submission by partners. They are shared with all actors and published on the WASH sector website. Sector dashboards are compiled by OCHA to produce overall response dashboard. See template and example in the document sections above. |
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A WASH sector bulletin/newsletter will sitrep contain more text than the dashboard and this . See template and example of bulletin in the document sections above. This is where the Cluster can unpack issues that are arising both thematically and geographically. A bulletin is a good advocacy tool where ‘news’ from partners can be added. A bulletin would normally be produced less frequently than a dashboard, and would typically:
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Reporting to UNICEF and OCHA sitreps
The Cluster response tracking systems will feed into overarching response tracking systems maintained by OCHA and UNICEF, and which will vary slightly from context to context. It is critical to clarify information requirements, format, and frequency, and to factor this into the Cluster’s system design.
Reference and support materials are maintained both by OCHA and the CLA, and can be accessed via the links below:
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are avaiable on line (see useful weblinks below):
Where possible UNICEF Humanitarian Performance Monitoring indicators should be aligned with the WASH SOF or HRP indicators, this can allow the use of the Cluster W-tool for activity reporting, and thus minimise reporting obligations for partners.
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Websites | See WASH Operational website section in Information Management chapter. |
Social Media | Many organisations are using social media as part of their overall dissemination strategy. Social media such as twitter can be very useful in emergency situations. |
SMS | In some emergency situations where connection is limited, SMS may be the best way to share data, both in sending and receiving information. There are many service providers specifically targeting humanitarian situations. Consult on best practice with colleagues, many responders have experience in using SMS in countries prone to disasters. Beware of hidden costs. |
URL Shorteners | It is often necessary to share links to various websites or document repository. The links may be long and not easy to managed. Use a URL shortener to create a shorter link to completed web addressed. for instance, in first phase emergency, you display a short URL on a white board during a cluster meeting that partners can copy on their notebook and use back in the office to download documents. |
- OCHA Humanitarian Monitoring resources can be found here: https://www.humanitarianresponse.info/en/programme-cycle/space/page/monitoring-overview
- UNICEF Humanitarian Performance Monitoring Toolkit contains useful examples and approaches, notably to quality monitoring, and can be found here: http://www.unicefinemergencies.com/downloads/eresource/HPM.html