Monitor WASH services' quality delivered by partners
The quality of WASH services that are provided to the affected population must meet minimum standards agreed among partners. Partners can either refer to national standards or to the Sphere standards, depending on the context. The quality of the WASH services embraces four main areas: relevance, quantity, reliability and safety (see figure hereunder);
The monitoring of the WASH service quality is usually done by the partner themselves, reporting to the WASH coordination platform if that has been agreed in the quality assurance system. It could also be done by the government, a private company, reported directly by the beneficiaries, monitored through field visit etc.