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- In some cases, a unique FCM for the response is set up by an organization external to the response (UNOPS, for instance). All beneficiaries' feedback and complaints are centralized, classified and forwarded to relevant sector coordinators, who then contact partners involved to ensure issues are addressed.
- In most cases, no centralized system exists, and partners must implement their own FCM for their program, with the support of the WASH coordination platform when necessary. This support can be done through the organization of workshop and training on accountability to affected population (AAP) and FCM at the capital or subnational level, and the elaboration of guidelines that can be included in a specific section of the Strategic Operating Framework chapter dedicated to Accountability to Affected PopulationPopulations. If this has been agreed with partners, the coordination platform can collect and compile results from partner's FCM and use them to provide an analysis of the collective response quality.
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Monitor adherence of the response to the 5 WASH Minimum commitments
As described in the Accountability to Affected PopulationPopulations section of the Strategic planning chapter, the Global WASH cluster partners have agreed in 2012 that 5 WASH Minimum Commitments for the Safety and Dignity of Affected Populations should be respected in all national humanitarian WASH programmes to ensure that the distinct assistance and protection needs of the affected population are met.
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