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2019 NES WASH Standards Indicators+HK_Final.xlsx |
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Monitor technical
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aspects of the WASH services delivered to beneficiaries
The quality of WASH services that are provided to the affected population must meet minimum standards agreed among partners. Partners can either refer to These standards are based on national standards or to , international standards, or contextualized depending on the context and the emergency phase. Technical standards to be applied for the response must have been agreed by partners and described in the Standards & Methodologies chapter of the WASH Cluster Strategic Operational Framework. The technical quality of the WASH services embraces four main areas: relevance, quantity, reliability and safety (see figure hereunder); One of the main source of technical quality indicators is the Sphere handbook.
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- done by third parties, such as the government or a private company
- reported directly by the beneficiaries to an independent company or organization, through a feedback and complaints mechanism
- monitored through field visit by the WASH coordination team at subnationnal level etc.
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