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Monitor technical

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aspects of the WASH services delivered to beneficiaries

The quality of WASH services that are provided to the affected population must meet minimum standards agreed among partners. Partners can either refer to national standards or to the Sphere standards, depending on the context. The These standards are based on national standards, international standards, or contextualized depending on the context and the emergency phase. Technical standards to be applied for the response must have been agreed by partners and described in the Standards & Methodologies chapter of the WASH Cluster Strategic Operational Framework. The technical quality of the WASH services embraces four main areas: relevance, quantity, reliability and safety (see figure hereunder); One of the main source of technical quality indicator indicators is the Sphere handbook (see Key tools section on top of this page).

The monitoring of the WASH service quality must be routinely done by the partner themselves for their program. It is recommended that partners report the results of their quality monitoring system to the WASH coordination platform, provided that this is stipulated in the agreed quality assurance system. 

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• done by third parties, such as the government or a private company
• reported directly by the beneficiaries to an independent company or organization, through a feedback and complaints mechanism 
• monitored through field visit by the WASH coordination team at subnationnal level etc.

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