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Monitor the adherence of the response to the 5 WASH commitments for safety and dignity of the affected population

There are many ways to ensure that the WASH response is accountable and decrease/avoid protection risk for the beneficiaries ; Two main tools are available to the WASH coordination platformuses two main tools:

  • The 5 WASH Minimum Commitments for the Safety and Dignity of Affected Populations
  • Feedback and Complain Mechanism 

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  • In some cases, a unique FCM for the response is set up by an organization external to the response (UNOPS, for instance). All beneficiaries' feedback and complaints are centralized, classified and forwarded to relevant sector coordinators, who then contact partners involved to ensure issues are addressed. 
  • In most cases, no centralized system exists, and partners must implement their own FCM for their program, with the support of the WASH coordination platform when necessary. This support can be done through the organization of workshop and training on accountability to affected population (AAP) and FCM at the capital or subnational level, and the elaboration of guidelines that can be included in a specific chapter section of the Strategic Operating Framework chapter dedicated to AAP Accountability to Affected Populations. If this has been agreed with partners, the coordination platform can collect and compile results from partner's FCM and use them to provide an analysis of the collective response quality.

Various guidelines on FCM are available in the documents folders on top of this page

Monitor adherence of the response to the 5 WASH Minimum commitments 

The As described in the Accountability to Affected Populations section of the Strategic planning chapter, the Global WASH cluster partners have agreed in 2012 that 5 WASH Minimum Commitments for the Safety and Dignity of Affected Populations should be respected in all national humanitarian WASH programmes to ensure that the distinct assistance and protection needs of the affected population are met. These commitments, centered on people, aim at ensuring that key issues are taken into consideration by all partners, such as gender, gender based violence, child protection, disability, and age. The respect of these minimum commitments all along the humanitarian programme cycle allows partners to design and implement a participative response.

The five minimum commitments are:

  1. Consult separately girls, boys, women, and men, including those with disabilities, to ensure that WASH programs are designed so to provide equal access and mitigate incidences of violence;
  2. Ensure that girls, boys, women, and men, including those with disabilities have access to appropriate and safe WASH services
  3. Ensure that girls, boys, women, and men, including those with disabilities, have access to feedback & complaint mechanisms so that corrective actions can address their specific protection and assistance needs
  4. Monitor and evaluate safe and equal access and use of WASH services in WASH projects;
  5. Give priority to girls (particularly adolescents) and women’s participation in the consultation process

The WASH coordination platform must agree a modality to monitor the respect of these 5 commitments by partners

Under the guidance of the WASH cluster coordinator, WASH partners must agree on the modalities to be used to monitor the achievement of these 5 commitments in their respective programmes. This can be done through the following actions:

  • Organize training of partners on the 5 minimum commitments
  • Agree on the commitments' monitoring modalities. for instance:
    • Systematize the use and reporting of WASH accountability checklists
    • Monitor their use in the field through a centralized FCM
    • Monitor each partner's FCM results
    • Organize frequent workshop with partners staff where implementing issues would be reported and addressed collectively
    • External monitoring done by a third party (INGO or LNGO, local governement, private company)

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