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The quality of WASH services that are provided to the affected population must meet minimum standards agreed among partners. These standards are based on national standards, international standards, or contextualized depending on the context and the emergency phase. Technical standards to be applied for the response must have been agreed by partners and described in the Standards & Methodologies chapter of the WASH Cluster Strategic Operational Framework. The technical quality of the WASH services embraces four main areas: relevance, quantity, reliability and safety (see figure hereunder); One of the main source of technical quality indicators is the Sphere handbook.
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