Monitor technical quality of the WASH services delivered to beneficiaries
The quality of WASH services that are provided to the affected population must meet minimum standards agreed among partners. Partners can either refer to national standards or to the Sphere standards, depending on the context. The quality of the WASH services embraces four main areas: relevance, quantity, reliability and safety (see figure hereunder);
The monitoring of the WASH service quality must be routinely done by the partner themselves for their program. It is recommended that partners report the results of their quality monitoring system to the WASH coordination platform, provided that this is stipulated in the agreed quality assurance system.
Depending on the agreed modalities, field based monitoring of partners program could also be done by third parties, such as the government, a private company, reported directly by the beneficiaries to an independent company or organization, monitored through field visit by the WASH coordination team at subnationnal level etc. A usual tool is the WASH Infrastructure "Spot-check", where latrines or water points are being physically monitored using a standard check list.