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The quality of WASH services that are provided to the affected population must meet minimum standards agreed among partners. Partners can either refer to national standards or to the Sphere international standards, depending on the context. The quality of the WASH services embraces four main areas: relevance, quantity, reliability and safety (see figure hereunder); One of the main source of technical quality indicator indicators is the Sphere handbook (see Key tools section on top of this page).
The monitoring of the WASH service quality must be routinely done by the partner themselves for their program. It is recommended that partners report the results of their quality monitoring system to the WASH coordination platform, provided that this is stipulated in the agreed quality assurance system.
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