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- In some cases, a unique FCM for the response is set up by an organization external to the response (UNOPS, for instance). all All beneficiaries' feedback and complaints are centralized, classified and forwarded to relevant sector coordinators, who then contact partners involved to ensure they are addressed.
- In the majority of the most cases, no centralized system exists. The WASH coordination platform is responsible to support partners to implement their own FCM system within their program. This can be achieved through the organization of workshop and training on accountability to affected population (AAAAP) P and FCM at the capital or subnational level, and the elaboration of guidelines that can be included in the Strategic Operating Framework. If this has been included in the quality monitoring agreed modality, the coordination platform can collect and compile results from partner's FCM and use them to provide an analysis of the collective response quality.
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- Consult separately girls, boys, women, and men, including those with disabilities, to ensure that WASH programs are designed so as to provide equal access and mitigate incidences of violence;
- Ensure that girls, boys, women, and men, including those with disabilities have access to appropriate and safe WASH services
- Ensure that girls, boys, women, and men, including those with disabilities, have access to feedback & complaint mechanisms so that corrective actions can address their specific protection and assistance needs
- Monitor and evaluate safe and equal access and use of WASH services in WASH projects;
- Give priority to girls (particularly adolescents) and women’s participation in the consultation process
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