Coordination platform can also directly monitor partners response quality. While self-reported indicators of service-level can be derived from a 5W matrix, this is an inadequate measure if taken alone and other tools must be used by coordination team, such as ad hoc or planned field visit and discussion with beneficiaries. To avoid creating tension with the partners, this monitoring modality should be clearly mentioned in the quality assurance system part of the SOF, and visits should be planned with partners. UNICEF Humanitarian Performance Monitoring Toolkit contains useful examples and approaches, notably to quality monitoring, and can be found on line. |