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Set up a quality assurance system for the response
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- Appropriate and relevant - communities and people affected by the crisis should have access to water and sanitation infrastructure and services, as well as receive key hygiene messages and items that meet their needs and be culturally appropriate;
- Impartial - the targeted communities of WASH programmes should be based on a sound vulnerability criteria ;
- As participatory as possible - communities and people affected by crisis should know their rights and entitlements, have access to information, participate in decisions that affect them, and have the possibility to provide feedback to WASH partners;
- Effective and timely - the WASH response should be realistically designed, sized and phased so that it is delivered in a timely manner, in line with the capacity of the sector;
- Strengthens local capacities and avoids negative effects - WASH partners, should to the maximum extent possible, build their response on local capacities and work towards improving the resilience of communities and people affected by crisis.
Quality can be measured in the field through the measurement of 5 response outputs, in orange in the below diagram.
A WASH Humanitarian response can be defined by a combination of response inputs and outputs
To ensure a high quality response, the WASH Coordination platforms should:
- Ensure above-mentioned response inputs are adequate
- Ensure Guarantee the overall response quality monitoring, by monitoring the five above-mentioned response outputs
- Ensure that quality issues are reported, and addressed adequately through improvement of the response inputs.
A humanitarian WASH response quality assurance system Quality Assurance System consists in the set up of mechanisms to guaranty the achievement of these three responsibilities.