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Monitor the adherence of the response to the 5 WASH commitments for safety and dignity of the affected population
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- In some cases, a unique FCM for the response is set up by an organization external to the response (UNOPS, for instance). All beneficiaries' feedback and complaints are centralized, classified and forwarded to relevant sector coordinators, who then contact partners involved to ensure issues are addressed.
- In most cases, no centralized system exists, and partners must implement their own FCM for their program, with the support of the WASH coordination platform when necessary. This support can be done through the organization of workshop and training on accountability to affected population (AAP) and FCM at the capital or subnational level, and the elaboration of guidelines that can be included in a specific chapter of the Strategic Operating Framework dedicated to AAP. If this has been agreed with partners, the coordination platform can collect and compile results from partner's FCM and use them to provide an analysis of the collective response quality.
Various guidelines on FCM are available in the documents folders on top of this page
Monitor adherence of the response to the 5 WASH Minimum commitments
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