Monitor the adherence of the response to the 5 WASH commitments on protection
Foster the integration of Feedback and Complaints Mechanisms in WASH
...
response and monitor their results
Feedback and Complain Mechanisms (FCM) are contextual, effective, accessible and safe ways for beneficiaries to provide both positive and negative feedback to the agency that have reached their household or community with some activities. FCM are considered as one of the best tools to monitor response quality, as beneficiaries can report directly their level of satisfaction. They also demonstrate a high level of accountability to affected population (AAP) from the partners, as beneficiaries can also report any issues, wrong doing of project staff, or negative side effect of the intervention.
...